With technology constantly transforming businesses, the need for well-structured and efficient IT service management has increased greatly. All organizations, regardless of their size, depend on frameworks that help them maintain consistency, grow, and measure their IT results. One of the most well-established and trusted frameworks is ITIL — the Information Technology Infrastructure Library. The ITIL Foundation Certification is the initial level of certification within this globally accepted framework. It serves to introduce professionals to the main concepts of IT service management, allowing them to improve IT systems and match them to the goals of the business.