AI-Powered Chatbots: Redefining Customer Engagement in 2024 The year 2024 has undergone a significant transformation in how Customer Relationship Management Indonesia has been enhanced with artificial intelligence (AI). AI isn’t just making a great impact on the digital world but also it has enhanced the way businesses interact with their customers. In this blog, we are going to explore how AI can shape the future of customer relationship management in contact center. Let’s begin!