When fans entered the Lindner Family Tennis Center in July, the excitement extended beyond the courts. Behind the scenes, EventWorks Scheduling Software supported the smooth coordination of staff across multiple venues during the 10-day Cincinnati Open. Organizers used the platform to manage real-time staffing for guest services, security, volunteers, and VIP areas. Staff checked in digitally, supervisors tracked activity through dashboards, and scheduling adjustments were handled instantly when crowd levels changed. Compared with past manual approaches, the system improved punctuality, reduced bottlenecks, and kept operations responsive. In 2025, scheduling also factored in staff training, performance, and location, allowing quick reallocation during peak traffic. The result was a faster, more reliable guest experience and fewer disruptions for organizers. Teams moved from reacting to issues to managing them proactively, with clear communication and better visibility. The Cincinnati Open demonstrated how modern workforce tools can enhance live sports events without distracting from the action on court—building a model for future tournaments.