Technologies Will Transform Call Center Customer Service In 2020

by aliciajohnson10021996
Published: January 11, 2023 (2 months ago)
Many modern call centers are also implementing artificial intelligence to serve their client companies’ customers better. In order to better serve the clients of their client companies, many contemporary call centres are also adopting artificial intelligence. Interactive voice response (IVR), the automated phone trees that many customer support teams utilise to increase productivity, has had a huge impact on call centres.